ClosedWith ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
This policy applies to:
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
ClosedWith
Contact: Contact Form (select "Legal & Privacy")
Website: closedwith.com
| Category | Data Types | Purpose |
|---|---|---|
| Account Information | Name, email address, password (hashed), phone number (optional) | Account creation and authentication |
| Profile Information | Photo, brokerage name, review platform URLs, branding preferences | Personalizing review request emails and landing pages |
| Client Information | Client names, email addresses, phone numbers (optional), property addresses, closing dates | Sending review request emails on behalf of Users |
| Payment Information | Payment card details (processed by Stripe) | Subscription billing |
| Feedback & Testimonials | Ratings, comments, permission preferences | Collecting and displaying client feedback |
| Photos & Videos | Closing photos uploaded by users, video testimonials submitted by clients | Displaying on profile pages and social proof pages |
| Referral Information | Names and contact information of individuals referred by clients | Facilitating referral connections for Users |
| Authentication Data | Google account information (email, name, profile picture) if using Google sign-in | Account authentication via Google OAuth |
| Category | Data Types | Purpose |
|---|---|---|
| Usage Data | Pages visited, features used, actions taken | Service improvement and analytics |
| Device Information | IP address, browser type, operating system | Security, analytics, and service optimization |
| Email Tracking | Email opens, link clicks, timestamps | Measuring email effectiveness and client engagement |
| Security & CAPTCHA Data | Cloudflare Turnstile verification data, browser fingerprint | Bot prevention, fraud detection, and security |
| Analytics Data | Page views, referrer URLs, browser type, country (via Umami) | Understanding site usage and improving the Service |
| Advertising Data | Conversion events, page visits, actions taken (via Facebook Pixel) | Advertising effectiveness and targeting |
We use the information we collect for the following purposes:
Note: AI features are available on Pro and Team plans only.
If you use AI-powered features, your data may be processed by our AI provider (Anthropic) to generate suggested email content. This processing:
AI-generated content is provided as suggestions only. You are responsible for reviewing and approving all content before it is sent to your clients.
We do not sell your personal information. We share data only in the following circumstances:
| Provider | Purpose | Data Shared |
|---|---|---|
| MailerSend | Email delivery and tracking | Recipient email, name, email content |
| Stripe | Payment processing | Payment card details, billing address |
| Anthropic | AI content generation | Client names, transaction details for message context |
| Amazon Web Services | Photo and video storage | Uploaded media files (encrypted) |
| Railway | Application hosting and database | All service data (encrypted) |
| Cloudflare | Security, CDN, and CAPTCHA | IP address, browser fingerprint |
| OAuth authentication, Places API | Email and name (OAuth); search queries (Places) | |
| Umami (self-hosted) | Website analytics | Anonymized page views, referrers, browser info, country |
| Facebook/Meta | Advertising and conversion tracking | Page visits, conversion events, user identifiers for ad targeting |
When clients click review links, they are redirected to third-party platforms (Google, Zillow, etc.) subject to those platforms' privacy policies. We do not share client data directly with these platforms.
We may disclose information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We retain your information for as long as necessary to fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Account data | While account is active + 30 days after deletion |
| Client data | 2 years or until deleted by User |
| Email tracking data | 1 year |
| Payment/transaction records | 7 years (legal requirement) |
| Testimonials with permission | Until permission is revoked or account deleted |
| Closing photos | 90 days after upload |
| Video testimonials | Until deleted by User or account closure |
| Referral information | Until deleted by User |
| AI-generated content | Not retained after generation |
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us (select "Legal & Privacy").
We use cookies and similar technologies to:
| Cookie | Type | Purpose |
|---|---|---|
| session | Essential | Maintains your login session |
| csrf_token | Essential | Prevents cross-site request forgery attacks |
| remember_token | Preference | Keeps you logged in across browser sessions |
| cf_clearance | Essential | Cloudflare security and bot protection |
| umami.uuid | Analytics | Anonymous visitor identification for analytics (no personal data) |
| _fbp, _fbc | Advertising | Facebook Pixel tracking for advertising and conversion measurement |
You can control cookies through your browser settings. Note that disabling essential cookies will prevent you from using the Service.
Review request emails may contain tracking pixels to measure opens and link clicks. This data helps Users understand client engagement. Clients can disable image loading in their email client to prevent open tracking.
We implement appropriate technical and organizational measures to protect your information, including:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Last updated: December 31, 2025