Welcome to ClosedWith ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the ClosedWith platform, website, and services (collectively, the "Service").
By creating an account, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
ClosedWith is a software-as-a-service (SaaS) platform designed to help real estate professionals collect and manage client reviews. Our Service includes:
You must be at least 18 years old and capable of forming a binding contract to use our Service. Our Service is available only to users located in the United States. By registering, you represent that you meet these requirements.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
Important: As an agent using ClosedWith, you are responsible for ensuring compliance with all applicable laws regarding communications with your clients.
You represent and warrant that:
You agree to comply with all applicable laws and regulations, including but not limited to:
You may not use the Service to:
Important: You are solely responsible for reviewing and approving all AI-generated content before it is sent to your clients.
If you use AI-powered features (available on Pro and Team plans), you acknowledge and agree that:
ClosedWith sends review request emails on your behalf to the clients you add to the platform. These emails:
When a client unsubscribes from emails, we will:
You agree not to manually add unsubscribed clients back to the platform for the same transaction.
If you enable nurture campaigns (available on Pro and Team plans), the Service may send automated emails to your clients on specific occasions, including home anniversaries and holidays. You are responsible for:
The Service allows collection and storage of media content, including:
You are responsible for:
We reserve the right to remove any media content that violates these Terms or applicable laws.
Our Service integrates with and may redirect clients to third-party platforms including:
Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the content, privacy practices, or availability of third-party services.
Access to certain features requires a paid subscription. Plan details, pricing, and features are displayed on our pricing page and may be updated from time to time.
Subscriptions are billed in advance on a monthly or annual basis. By subscribing, you authorize us to charge your payment method automatically for recurring fees.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
We may offer free trial periods. At the end of the trial, you will need to subscribe to a paid plan to continue using premium features. We will notify you before your trial expires.
The Service, including all content, features, and functionality, is owned by ClosedWith and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.
You retain ownership of the content you submit to the Service (client information, testimonials collected, etc.). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing the Service.
If you provide feedback or suggestions about the Service, we may use them without any obligation to you.
Please read this section carefully as it limits our liability to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSEDWITH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You acknowledge that you are solely responsible for:
We do not guarantee uninterrupted, secure, or error-free operation of the Service. The Service may be temporarily unavailable for:
We are not liable for any losses, damages, or inconvenience resulting from service interruptions, delays, or unavailability.
Review platforms (Google, Zillow, Realtor.com, Facebook, Yelp, etc.) are independent services with their own terms and policies. We are not liable for:
We shall not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, acts of God, government actions, war, terrorism, civil unrest, labor disputes, internet service disruptions, third-party service outages, cyberattacks, power failures, or other events beyond our control.
You agree to indemnify, defend, and hold harmless ClosedWith, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
You may terminate your account at any time by contacting support or using the account deletion feature if available.
We may suspend or terminate your account at any time for any reason, including if we reasonably believe you have violated these Terms. We will provide notice when possible.
Upon termination:
These Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in any court of competent jurisdiction.
IMPORTANT: Please read this section carefully as it affects your legal rights.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit, class-wide arbitration, or any other representative proceeding against ClosedWith. If a court or arbitrator determines that this class action waiver is unenforceable, the arbitration agreement will be void, and any class action will proceed in a court of competent jurisdiction.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClosedWith regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision.
You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
If you have questions about these Terms, please contact us:
Last updated: December 31, 2025